When you have to regularly deal with a lot of services and service providers, especially ones that may not be as effective and efficient as you'd like them to be, it can be spectacularly hard not to hate on the people who are just doing their job.
In my case, this includes caseworkers/coordinators, PSWs, cab/bus drivers, administrative folks, nurses, and many more.
I'm usually pretty good at not lashing out, but can slip up now and then and wind up being pretty rude. Something I'm not proud of, and need to keep reminding myself to work at. Homecare seems to be the current, repeat cause of quite a bit of frustration. The workers are excellent, but the system occasionally leaves a lot to be desired.
That seems to be a recurring theme with a lot of these. Great, even sympathetic people "on the ground", but some pretty broken systems. Unfortunate, really.
It can; however, be a good ongoing exercise in empathy.
Cheers
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